Política de reembolso


Think responsibly, act responsibly

Pom Clothing accepts returns, but we recommend that you check the size guide before you place an order so that you can get it right the first time.

This way you will avoid additional CO2 emissions and spread the word about real sustainable fashion.

The return process involves a lengthy process that takes us away from our main goal: to take care of the planet.


Return policy

We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Return shipping costs must be paid by the customer.


How to make a return?

To process a return you need to do two steps:

1. Notify the return from your customer area or you can contact us at contact@pomclothing.com.

2. Manage the return with the carrier.

If the product is in good condition we will send you a return label as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

Once the return process has been completed, we will refund your money or exchange it for another product, depending on the type of return.